Everyone is right according to his perception. Even a mad person in the street is right according to his perception; otherwise he will not act in that way. If we disagree then the ego barrier of the other person comes up and disrupts the communication process.
Therefore the first step to open the gate of our communication is to agree with the other person and then put forward your views, opinions and objectives of the communication. If you respect the other person’s opinion, he will also respect your opinion to listen and channel of communication will open. To agree we must listen first. But very few people are willing to listen.
To be a better communicator, we have to be a better listener. Listening skills is one of the very difficult skills though it seems to be simple. Most of the time we are not listening but hearing and there is a compulsive thinking going inside our mind, like playing our own tape recorder. Most of the time we are preparing to reply or answer with little listening and understanding the other person’s ideas and perspectives. We have created such a strong wall of our views, opinions and perceptions that we are always preparing to defend our views and opinions to be best.
If I listen, then only I can understand the other person’s view. We must remember ‘listening builds trust’. We will discuss some more of the common situations we face in our life in professional and personal life where we communicate in a blaming or commanding manner through role plays.
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